Practical controls for tracking spend against budget and holding local vendors to agreed service levels.
Set the baseline
Agree a line-item budget with a contingency of around 10% held centrally, not distributed to suppliers. Every change request is priced and approved before work starts.
Track variance monthly
Compare committed and actual spend against the baseline every month. Explain any line more than 5% over target and decide whether to absorb, recover or descope.
MOULAY tip: Not sure which option applies to you? Run your numbers in our delivery & budget dashboard before you commit.
Make SLAs enforceable
Service levels only work when they are measurable, reported and tied to consequences such as service credits or the right to terminate.
Review SLA performance in a monthly meeting with the vendor and keep the evidence, so disputes can be resolved on facts.